Privacy Policy

Privacy Policy

This Privacy Policy explains how VOKKY Group s.r.o. processes personal data of website users, potential clients, partners, company representatives and other persons who contact us through the website, email, phone, request forms or other communication channels.

We process personal data only to the extent necessary to answer a request, prepare a preliminary quote or commercial offer, arrange cooperation, perform a contract or comply with legal obligations.

1. Who is the controller of personal data

The controller of personal data is VOKKY Group s.r.o., company registration number (IČO): 57243964, tax identification number (DIČ): 2122623481, VAT identification number (IČ DPH): SK2122623481, with its registered office at Karpatské námestie 7770/10A, Bratislava - mestská časť Rača, 831 06, Slovenská republika.

For questions about personal data processing, you can contact us by email: info@vokky.sk.

2. What personal data we may process

Depending on how you interact with VOKKY Group, we may process the following categories of data:

• first name, last name or company name;
• contact details: email address, phone number, messenger or another contact method;
• a link to a website, e-shop, social media profile or company page;
• request topic, message, product description, volumes, number of SKUs, approximate number of shipments, and requirements for storage, packaging or delivery;
• data required to prepare a preliminary quote, commercial offer, contract or further cooperation;
• technical data about website use, if processed under the Cookies Policy.

3. Where we obtain personal data from

In most cases, we obtain personal data directly from you when you fill in a form on the website, send us an email, call us or contact us regarding a quote, partnership, storage, fulfillment, delivery, consulting or another VOKKY Group service.

We may also obtain data from public sources if this is necessary to verify a company, prepare a response to your request or assess a possible cooperation format. For example, this may include a public company website, a social media page or an open business register.

4. Purposes for which we process data

VOKKY Group may process personal data for the following purposes:

• responding to your request or message;
• preparing a preliminary quote, price list or commercial offer;
• assessing client needs related to storage, fulfillment, packaging, delivery, consulting or partnership;
• assessing possible cooperation with a manufacturer, distributor, service partner or other counterparty;
• entering into, performing and administering a contract;
• maintaining client, partner, accounting and contractual communication;
• complying with legal, tax, accounting or other statutory obligations;
• protecting the rights, property and legitimate interests of VOKKY Group or third parties;
• improving the website, services and communication with clients.

5. Legal bases for processing

We process personal data only where there is an appropriate legal basis. Depending on the situation, this may include:

• steps prior to entering into a contract — when you contact us for a quote, consultation, commercial offer or cooperation terms;
• performance of a contract — if a contractual relationship already exists between you or your company and VOKKY Group;
• legitimate interest — for business communication, process organization, protection of rights and service security;
• legal obligation — for accounting, tax, contractual or other mandatory records;
• consent — if processing requires your separate consent, for example for selected marketing communication or optional cookies.

6. To whom personal data may be disclosed

Personal data may be disclosed only to the extent necessary for the relevant processing purpose or for compliance with legal obligations. Recipients may include:

• technical providers of the website, hosting, email services, CRM or other business tools;
• accounting, legal, tax or administrative service providers;
• operational, warehouse, logistics or service partners, if this is necessary to assess or process your request;
• public authorities or other authorized entities if data disclosure is required by law;
• other parties if this is necessary to protect rights, perform a contract or resolve a dispute.

We do not sell users’ personal data and do not disclose it to third parties for their independent use without a proper legal basis.

7. Transfer of data outside the EU / EEA

If providers used for website operation, communication, analytics or technical services may process data outside the EU or EEA, such transfer is carried out only where appropriate safeguards required by personal data protection law are in place.

8. Personal data retention period

We retain personal data only for the period necessary for the purpose for which it was obtained, or for the period required by law. Data from requests may be retained during communication and offer preparation. Contractual, accounting and tax documents are retained according to statutory retention periods.

If data is no longer needed for the relevant purpose and there is no legal basis for further retention, it is deleted or anonymized.

9. Your rights

Under personal data protection laws, you may have the following rights:

• the right of access to personal data;
• the right to correct inaccurate or incomplete data;
• the right to erasure of data in cases provided by law;
• the right to restriction of processing;
• the right to object to processing based on legitimate interest;
• the right to data portability, where applicable;
• the right to withdraw consent if processing is based on consent;
• the right to lodge a complaint with a supervisory authority.

To exercise your rights, you can contact us by email: info@vokky.sk.

10. Complaint to the supervisory authority

If you believe that the processing of your personal data violates the law, you have the right to contact the Slovak supervisory authority for personal data protection:

Office for Personal Data Protection of the Slovak Republic
Hraničná 12, 820 07 Bratislava 27, Slovak Republic
Website: dataprotection.gov.sk

11. Cookies and similar technologies

The use of cookies and similar technologies is described separately in the Cookies Policy. There you can find information about which categories of cookies are used on the website, how to give or withdraw consent and how to manage cookie settings.

12. Contact details

VOKKY Group s.r.o.
DIČ: 2122623481 · IČO: 57243964 · IČ DPH: SK2122623481
Registered office: Karpatské námestie 7770/10A, Bratislava - mestská časť Rača, 831 06, Slovenská republika
Warehouse address: Contera Park Bratislava, Na Pántoch 9777, 831 06 Bratislava, Slovakia
E-mail: info@vokky.sk
Official website: www.vokky.sk